Frequently Asked Questions

1. I just signed up but haven’t received my login details.
After you’ve got signed up, we’ll send your login credentials to the e-mail address known to us (the address you signed up with). you’ll find it in your inbox or possibly in your junk or spam folder, so confirm to see those also if you can’t find them.

If you’re still unable to seek out it, please don’t hesitate to contact our Support

2. What does an attempt trial membership mean?
A trial membership to our Portal means you’ll use and knowledge the service for trial time. During this time , you’ll determine if you’d wish to continue using the service or not. If you’d wish to keep your membership, you don’t need to do anything besides enjoying and that we will automatically upgrade it for you after the top of the 3 days trial (unless you unsubscribe before the top of the trial period).

3. What happens after the free trial period?
If you complete the 3 days test period , a paid monthly subscription will automatically start and you’ll still have unlimited access to the Portal after the free test period has ended. If you cancel the free test period before it ends, you’ll not be charged. you’ll then not have access to the Portal’s content and services.

4. Why is my card charged?
If you’ve signed up to the trial membership you’ve got 3 days of unlimited access to the content available on the Portal. If you are doing not cancel your membership before the top of those 3 days, your account will automatically be upgraded to the paid membership of £59.99 per month (or the same in your local currency which was initially mentioned on the payment page).

5. What proportion does my membership cost?
£59.99  per month is the monthly membership to our Portal cost (or the same in your local currency which was initially mentioned on the payment page). The membership is predicated on a subscription which suggests that you simply are going to be charged automatically for each month. this manner you’ll have continuous access to the content that’s available at the Portal.

6. What device do I need?
It doesn’t matter! Our site are often used on all devices; whether this is often on your mobile , your tablet or your laptop. This makes the service the foremost convenient for you as a member!

7. Why are costs being debited before expected?
If your billing date is scheduled on a date that doesn’t fall during a particular month (such because the 31st), you’ll be billed on the Judgment Day of that month instead.

8. Why is my payment method not being accepted?
We accept VISA and MasterCard. If your card remains not accepted, please don’t hesitate to contact us for further assistance.

If you would like us to help you, please don’t hesitate to contact our Customer Support for assistance. We are available for 24 hours/7 days.